Cancellations, returns & refunds

 

1. If you wish to cancel an order please contact us, and have your order details ready to tell us (we need to know at least the order number).

If the order has not yet been shipped and you have already made payment, we will refund you the purchase price.

If the order has been shipped then you must return the unwanted products to us unused and in their original packaging at your risk and cost within 14 days of delivery, and we will credit your account with the price of the unwanted product. A handling charge may be levied. We will note refund the postage costs.

2. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received by us in a state other than as stated above.

3. We reserve the right to send back items to you that have been returned to us after 14 days unless they are faulty.

4. We will not accept returns of products made to order or any of the weighted exercise & dance holographic & fluorescent hoops.

5. Authorised refunds will be processed within 5 working days.