General Terms and Conditions

I. Forms of payment accepted

 

We accept the following forms of payment:

1. PayPal – for PayPal account holders. Check the PayPal payment option in the checkout process.

2. Credit Cards – to pay by credit or debit card choose the WorldPay or PayPal option during checkout or choose the Pay by phone payment to call us with card details.

3. Cheque – make cheques payable to The Hoola Hoop Company.

4. Postal orders (for postal orders click cheque as payment option in the checkout process and send postal order instead of cheque).

For alternative forms of payment please contact us directly to discuss details.

 

II. Order processing, delivery times & charges

 

1. We post to the UK, EU, Switzerland & Norway only.

2. Delivery postal charges depend on the weight of the product.

3. Orders are usually dispatched within 5 working days of placement (or cheque cleared). Standard delivery for mainland UK is done by Royal Mail Standard Parcels service with 3 to 5 working days delivery time aim for the UK. Deliveries to EU, Switzerland & Norway are done by courier (usually DHL or UPS) and take 3 to 5 working days.

4. For Royal Mail deliveries only - in the unlikely event that your package does not arrive, we will not be able to resend the package or refund you for 10 working days. This time limit is imposed by Royal Mail and is unfortunately beyond our control. If your order is urgent please call us to arrange courier service.

5. We will not be held liable for any costs or inconvenience caused by late deliveries. We can't take responsibility for goods being lost by Royal Mail. If you wish to be able to track your parcel and have it insured, please order a courier delivery.

6. Courier service zones:

During checkout choose the following options for the following destinations:

Royal Mail - UK Mainland for deliveries to UK Mainland, Isle of Wight, Isle of Man

UPS/DHL - UK mainland (excl. Scottish Isl.&Highl) for expedited, trackable deliveries to UK Mainland excluding Scottish Islands and Highlands

UPS/DHL - UK (other then mainland) for expedited, trackable deliveries to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and Scottish Islands & Highlands

UPS/DHL - EU Zone 1 for trackable deliveries to Republic of Ireland, Germany, France, Belgium, The Netherlands, Luxembourg and Denmark

UPS/DHL - Norway & Switzerland for trackable deliveries to Norway & Switzerland

Rest of the EU – please contact our office for a quotation

We reserve the right to refund the money and cancel any order should the courier company change their prices.

 

III. Cancellations, returns & refunds

 

1. If you wish to cancel an order please contact us, and have your order details ready to tell us (we need to know at least the order number).

If the order has not yet been shipped and you have already made payment, we will refund you the purchase price.

If the order has been shipped then you must return the unwanted products to us unused and in their original packaging at your risk and cost within 14 days of delivery, and we will credit your account with the price of the unwanted product. A handling charge may be levied. We will note refund the postage costs.

2. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received by us in a state other than as stated above.

3. We reserve the right to send back items to you that have been returned to us after 14 days unless they are faulty.

4. We will not accept returns of products made to order or any of the weighted exercise & dance holographic & fluorescent hoops.

 

IV. Returns of damaged, defective or incorrect items

 

1. In the unlikely event of receiving damaged, defective or incorrect items you have to notify us about this fact immediately and e-mail us a clear picture of the item in question as initial proof of your claim.

2. Once we validate your claim we will either refund you full costs of the transaction or send a replacement.

3. We might ask you to send the item back to us on mutually agreed terms.

4. We will not acknowledge returns of damaged, defective or incorrect items without prior communication of such case.

5. Should the item in question be returned and we will not find any fault with it, we reserve the right to refund you the items price only.

 

V. Replacement of weighted exercise & dance hoops

 

1. Should you wish to exchange your weighted exercise & dance hoop for a different size (same finish), contact us with your order number. We will usually ask you to post your hoop back to us, enclosing a cheque for posting your replacement hoop back to you. Please attach a short explanation note including: your order number, size you want to change to, shipping address.

2. We reserve the right to refuse the exchange of hoops made to order or any of the weighted exercise & dance holographic & fluorescent hoops.

 

VI. Products

 

1. We try to ensure that the products are the same as our original samples, although sometimes there are minor differences. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary.

2. All ranges of weighted exercise & dance hoops are made of 25mm MDPE pipe taped with high quality tapes. All hoops sizes are approximate. All hoops diameters are outside diameters. All ranges of light weight hoops are made of 20 mm MDPE pipe taped with high quality tapes.

 

VII. Change to legal notices

 

We reserve the right to change these terms and conditions from time to time, and so you should review them whenever using the site.

This website, its content and any contract with The Hoop Dance Company Limited are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

None of the above 'terms and conditions' affect your statutory rights as a consumer.

 

VIII. Privacy policy

 

We are committed to protecting your personal privacy and, in accordance with UK Data Protection law, we uphold strict security procedures for the storage of your personal information.

When you place an order we collect your name, e-mail address, mailing address and phone number information.

This information is used to process orders only. We might use it to contact you for marketing purposes.

We don’t collect or have access to your credit card data. The credit card handling is done directly by PayPal, RBS WorldPay and not disclosed to us (unless we process your order on the phone).

We don’t share your personal information with any third parties.

 

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